Laura Clarke Collection ~ Terms & Conditions for E-commerce and Custom Work.
These terms and conditions govern all custom work and E-commerce projects and orders.
Payment: Payment is processed with Paypal, all major credit cards are accepted.
Shipping: All orders have $5.00 flat rate shipping. Shipping is tracked, insured and express/priority through USPS.
Processing Time For All Orders: To ensure you receive your jewelry in a quick and efficient manner once the invoice is paid in full work will begin and your piece will be completed in 2 weeks. After it is completed it will be sent to you via express mail so you receive it quickly.
Privacy: All personal information is used for processing your order, determining taxed and other business purposes. It is stored securely and never sold to third parties. If you want me to delete any customer info, which would be your customer profile which is used for invoicing purposes please contact me at email@example.com
Made to Order & Custom Terms
Payment Guide-lines for Invoiced Items: 1) You have 24 hours to pay the invoice to secure your spot for all work. 2) Once the item is paid for in full it is yours. No completed orders will be sent until they are paid in full. The payment is for the project that was agreed upon in the initial order. Any additional items you want after the invoice is sent will become a separate order. Payment is currently accepted in the whole order amount. You have 24 hours to pay the invoice to secure your spot for custom work or purchase a made to order collection item.
Project Scope: Once a project, whether custom or made to order, is invoiced that is the project’s scope. No additional items can be added as they are separate orders and different projects.
Custom Work Revisions: Once the initial order is finalized, invoiced, and paid that is the final project for custom work. Should you desire a revision and design change it will cost $50 an hour, minimum 1 hr billed, plus additional material costs. This is billed separately. Once paid for and approved the revision will take place. Revisions will not be permitted after 48 hours of placing your order and may affect initial project completion date. All changes in completion date will be communicated accordingly
Returns & Cancellation
E-commerce Items Returns: For made to order collection items the return policy is within 7 days of receiving your order, email firstname.lastname@example.org with your invoice number to get the process started. Buyer pays return shipping.
Custom Returns: Due to the unique nature of custom items there are no returns for custom work. You will get support for a year for all custom work. This will be tracked with a numeric code and end date of service that you will receive with your custom order. Please email email@example.com to start this process, please include your invoice number.
Custom Order Cancellation Policy: Cancellation before the custom design fee is paid there is no charge. Cancellation after the custom design fee is paid, you will not receive that back as it is non-refundable. Cancellation within 24 hrs of your custom order being purchased you will receive that refund for the design.However you will not receive a refund for the custom design fee as it is non-refundable.
These terms and conditions last updated 10/17/19